Frequently asked questions (FAQ)
Saver Zone Terms - Grab any branded products in this list with unbeatable offers and save more.
Each order is eligible for 1 Saver Zone Product only. Every order should fulfill minimum purchase amount and it varies as per products in this list.
Terms and Conditions Applied.
• One offer product can be added per order with total minimum purchase amount of AED 35, 100 AED for free shipping.
• After adding offer product to the cart, it can be removed incase if the customer wants to add another offer product.
• Customer need to click on view cart and unselect any chosen product so that they can add a new offer product.
• After adding offer product to the cart, it can be removed incase if the customer wants to add another offer product.
• Customer need to click on view cart and unselect any chosen product so that they can add a new offer product.
You shall be updated on priority as soon as we get your pick in stock.
The phone lines were disrupted. We regret the inconvenience caused to you. You can drop us a message and our customer service representative will connect with you.
Want to know about the order status or inquire about the product? Give us a call at (971) 4 2582959 or drop an email at [email protected] , [email protected]
In case the customer service representative does not satisfy you, we will appoint Chief Manager-Customer Service to resolve your issues. He will take 1 day to review the dispute and respond.
If you are interested to apply, drop in your email at [email protected] or through career session on our website https://www.ourshopee.com/careers
You can place the order online through our portal www.ourshoppe.com.
Unfortunately, you cannot modify the order after you have placed it. The addition or the removal of the products is not possible. However, you can cancel the order and place a new one.
Once you have placed the order, you cannot change the delivery address. However, you can cancel the order and place a new one with the preferred address.
You are requested to speak to the courier boy in this regards. Packaging and delivery from our end is always on time.
It generally takes a period of 2-5 days to process the order and dispatch it.
Once you place the order, you will be given a confirmation message and an e-mail with the details of the products.
No, you will have to pay for the complete order as soon as you receive the first product.
You can update the billing address under the Profile Section. Go to the profile sectionsettings address changesave the update.
Yes. You can cancel the order.
Yes, you can get a refund for the orders if it satisfies our normal terms and conditions.
You can check the order status online. If in case, it has not been despatched you can cancel the order. Post the dispatch, we do not accept complete cancellation. You can deny the acceptance of the products and will have to pay the amount. You can then later shop for the products of your choice.
Yes, we accept the return of one/ few products if you change your mind.
Yes, we do have utility app powered by android that can simplify your shopping experience.
If you do not find the products satisfactory as described, you can get the products exchanged within a period of 15 days or so.
This is rare to happen.You should always read the product description as well. However, if this has happened to you, you can get the product changed/replaced immediately.
We have a strong network of delivery channels across UAE and OMAN.
We do not entertain bulk orders. However, if it is about only about one plus types of similar items, we can do it.
You can immediately place the request to exchange the product. In case, we will have the item in smaller/bigger size, we will exchange it. Or else you can buy another product in exchange for it.
Unluckily, there is no such option. You will have to place a new order.
Some of the popular payment methods that we accept are:
Credit Card
Debit Card
Net banking
Cash-On-Delivery
No. We don’t charge an additional charge for Cash on delivery. Only you have to pay is normal delivery charges stipulated by us.
In case, the payment is a failure and still, the account gets debited, the payment will be credited back within 7 business days.
The product price displayed includes all the taxes. Only the delivery charges will be extra in some of the cases.
The customers will receive a notification via an SMS. The courier person can also make a call to make a convenient delivery.
We regret the inconvenience. In such a case, you should immediately drop in a mail to the customer care representative or contact them, whichever is convenient.
We complete all our order deliveries from Monday to Saturday except National and State Holidays.
You can track the order via email, SMS or be calling the customer care Toll Free. Use your order number in all the three cases to know the status.
We regret the inconvenience, but generally, we intimate our clients about the delivery status and time. In case, you haven’t received the notification, please write to us @ [email protected]/ [email protected] or contact our online chat agent on site or connect with us through (971) 4 2582959
No, it is not necessary, but registration can improve the shopping experience for you.
In case, you forgot your password, we will reset that for you. Click on the option of “Lost your password” just under the window tab from where you log in.
Yes, once when you enter all the information, you can click on “save the details” to store all your information.
Yes, once when you enter all the information, you can click on “save the details” to store all your information.
We will notify you via an SMS, email on your account.
All items except innerwear, lingerie, beauty products, swimsuits, jewelry and fragrances can be exchanged.
The customers can opt for the Cash-on-Delivery options.
No, We don’t keep any limit for the Cash-on-Delivery options.
You can make the payment through other payment modes like Credit Card, Debit Card and Net banking.
We do not store the card or bank details of the customers. It is absolutely suspicious if something of this sort has happened to you. You should intimate your bank immediately about this.
We take care of each item in the order. The packaging will be waterproof with plastic or bubble wrap, especially the fragile items.
We ensure in time delivery with the help of the authentic courier service companies.
If you feel that the product has been tempered with, do not accept the courier. You can call us immediately.
You should pack the items along with its pieces, intact. After which you should drop in an e-mail or connect with the customer care representative.
You are requested to give your kind and valuable feedback on our “Feedback” page. We have a rating page where you can rate us Or you can rate us through our Facebook, Twitter, Instagram and other social media pages.
Check our website for the latest additions. Register your mail id to receive regular updates.
We do provide refund facilities. But with certain products. However, customers can place their requests to exchange items too. The process will take a minimum of 3-7 days.
• Ourshopee refurbished products is best option for your needs and in budget.
• Refurbished products are in better condition than second-hand items.
• All our refurbished products go through a rigorous quality check process to ensure all problems are fixed.
• A team of professionals test and restore them to perfect working condition.
• A refurbished product comes with little to no-sign of external damage.
• For ease your mind we provide 1 month Ourshopee warranty.
